AI agents for magical customer experiences
// TextMatrix is the complete platform for building & deploying AI support agents
Highlights
The complete platform for AI support agents
// TextMatrix is designed for building AI support agents that solve your customers' hardest problems
Purpose-built for LLMs
// Language models with reasoning capabilities for effective responses to complex queries.
Designed for simplicity
// Create, manage, and deploy AI Agents easily, even without technical skills.
Engineered for security
// Enjoy peace of mind with robust encryption and strict compliance standards.
How it works
An end-to-end solution for conversational AI
// With TextMatrix, your customers can effortlessly find answers
// Build & deploy your agent
// Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
};
// Agent solves your customers' problems
};
// Refine & optimize
};
// Route complex issues to a human
};
// Review analytics & insights
};
Features
Build the perfect customer-facing AI agent
{
title: "Sync with real-time data"
// Connect your agent to systems like order management tools, CRMs, and more to seamlessly access data ranging from order details to active subscriptions and beyond.
}
{
title: "Take actions on your systems"
// Configure actions that your agent can perform within your systems or through one of our integrations, like updating a customer's subscription or changing their address.
}
{
title: "Compare AI models"
// Experiment with various models and configurations to make sure you have the best setup for your use case.
}
{
title: "Smart escalation"
// Give your agent instructions in natural language on when to escalate queries to a human agents.
}
{
title: "Advanced reporting"
// Gain insights and optimize agent performance with detailed analytics.
}
{
title: "Works with your tools"
// Integrate diverse data sources to enrich your agent's knowledge and capabilities.
}
Works with your tools
Make
Zendesk
Notion
Slack
Stripe
Salesforce
Cal.com
Calendly
Zapier
Messenger
API
Whitelabel
// Remove any TextMatrix branding from the chat widget.
Always improving
// Syncs with your systems and learns from previous interactions.
Explore
// Discover the TextMatrix platform with Playground, Analytics, Activity, Sources, and Actions.
Benefits
Works like the best customer service agents
Personalized answers
// Your agent knows the logged in user and can retrieve their information to provide personalized answers.
Instant actions
// Perform actions instantly without delays.
Empathetic & on-brand
// Maintains your brand voice and shows empathy in every interaction.
Smart escalations
// Intelligently routes complex issues to human agents when needed.
Observability
// Monitor and track all interactions for continuous improvement.
Advantages
Unlock the power of AI-driven Agents
Works across channels
// Easily integrate your AI Agent with various platforms like Slack, WhatsApp, Messenger, and web widgets, ensuring seamless functionality across all.
Secure by default
// Your AI Agent ensures the utmost safety by refusing sensitive or unauthorized requests, keeping your data protected at all times.
Enterprise quality guardrails
// AI-powered guardrails prevent misinformation and off-topic responses, maintaining professionalism and trust in every interaction.
Handles unclear requests
// Your AI Agent adapts to modern conversational styles, making interactions feel natural and relatable, no matter the user's tone or slang.
Enhance multilingual support
// Engage users globally with seamless language detection and translation, providing real-time assistance in over 80+ languages.
Security
Enterprise-grade security & privacy
Your data stays yours
// Your data is only accessible to your AI agent and is never used to train models.
Data encryption
// All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Secure integrations
// We use verified variables to ensure users can access only their own data in your systems.
// TextMatrix is committed to safeguarding your data.
Learn more →Make customer experience your competitive edge
// Use TextMatrix to deliver exceptional support experiences
// No credit card required